What happens in your organization when something goes wrong? If you are like most, the first question is often, “Whose fault is it?” Recently, I’ve begun challenging myself to think to think instead, “What is it about us that gave room for the mess to develop?” Quite possibly the error is merely a symptom of a less-than-healthy organization.
This week’s question:
What changes for you when you look for imbedded reasons for trouble rather than for someone to pin it on? What will it take for your first question to be, “What is it about us that …?” What changes will you see in your people and their effort when you take seriously the cultural and/or systemic shortfalls you’ve identified?