Healthy Leaders


Had Your Buttons Pushed Lately?

Stephen MayersStephen Mayers

For those who don’t know the expression, if you have your button pushed, you have a strong emotional reaction to what someone says or does. The reaction can be withdrawal or explosion or somewhere in-between but there is a strong emotional response.

We all have a dashboard with an array of buttons – the question is what happens when someone pushes one of them:

Siblings, friends, husbands, wives, leaders and team-mates know how to push one another’s buttons. How we respond to our buttons being pushed determines whether the situation moves to offense and on to conflict.

Many conflicts start out as very small issues that grow with time and feeding.

Often, we aren’t aware of differences of personality, values, culture, immaturity, leadership style or theology. It is going to require us to do some homework, and even when we do have some understanding, we need to stand back from the situation to be objective. It’s not easy to put ourselves in the other person’s shoes and see things the way they do. However, this is essential if we hope to come to resolution of our disagreements.

Think about how your buttons have been pushed recently or how you have pushed others’ buttons. Perhaps there are three basic stages – feeling hurt or hurting others; being offended at someone or offending others; being in conflict with others through disagreement, attack or withdrawal. It is possible to begin on any level. In an instant, a disagreement becomes a two-sided fight with hurt feelings and offense.

While writing this, I am watching four seagulls that are initially sunning themselves on the sand. Then suddenly two start squawking at the other two and a battle is begun, until one party is intimidated and retreats. But no reconciliation or resolution has taken place. How often does that happen in life?

In my current situation, am I … ?

What do I do with what I see, hear, think and feel?

An example: Years ago, my wife and I were leading an outreach and we communicated to a couple on the team that we would involve them in the leadership so they could transition into leading the team, as we were only going to be there for half the outreach.

With the pressure of time, we neglected involving this couple in decision-making and they felt hurt in the process. They let it go initially but as the situation continued, the hurt began to develop and they felt they needed to speak to us. So, they approached us for a meeting. When they shared, we listened and were immediately aware of our neglect of our promise to them. As we apologized and asked for forgiveness, there was an immediate release of any offense and the relationship was reconciled. Over the next week, we sought to resolve the issue by preparing them for their leadership role.

It takes emotional energy to share hurts and offense and it is important that leaders are ready to listen, are humble in their response and careful and wise in the process of reconciliation and resolution. The situation above could have turned out very differently if we had felt defensive or threatened and not owned up to our failure.

At every stage, we need to be discerning the Lord’s will in terms of letting go of a situation or following it through, having our attitudes right and staying away from any sense of revenge or wanting the other party to suffer in any way. God is able to deal with individuals and bring consequences – that’s not our job.

A few principles I have learned in conflict resolution:

  1. Keep the unity of the Spirit: We are urged to “make every effort to keep the unity of the Spirit in the bond of peace by being completely humble and gentle; be patient, bearing with one another in love (Eph. 4:3).” That requires facing up to conflicts and working them through.
  2. Deal with unresolved issues: When there is a history of issues swept under the carpet, breaks in relationship or elephants in the room that are ignored, they will emerge at some point causing much damage.
  3. Every conflict involves all the parties involved: It is often felt that the blame is solely on “the other” person, but this is rarely the case. Ask yourself, if I went back in time, could I do anything differently that would have brought about a different outcome?
  4. As the leader, be first in expressing humility: The leader, due to his/her power/authority role needs to lead the way in expressing their humility, even if the percentage of responsibility in the conflict is less.
  5. Beware of creating stories and interpretations: Where communication has been poor, and infrequent, the potential for “stories or interpretations” to be created increases ‒ opinions, questions, concerns, judgments ….
  6. Poor processes are often at the heart of a conflict: Many conflicts take place because of a lack of process, a lack of agreement in the process, or an inappropriate process.

So, in conclusion, when we face conflicts, let’s not respond with, “I’d agree with you but then we would both be wrong!”  Let’s not listen with the intent to reply but rather listen with the intent to understand.

How good and pleasant it is when God’s people live together in unity! (Ps. 133:1)

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